ORDER MINIMUMS

The minimum order amount is $150.
Please see product listings for specific product/style minimum quantities.

For online ordering, product prices are shown as the case price, not per unit.

If you have any questions about minimums please email Ellen at ellen@ellenwalshdesigns.com.au

PRODUCT SETS

Products sold as sets, including watercolour kits and template packs, must remain in original packaging and not be broken up for sale as individual items. Doing so will result in your wholesale account being closed.

PAYMENT

Payment can be made by credit card or EFT at time of ordering, or you can choose to receive an emailed invoice if you prefer. If you would like to pay and ship at a later date please request an invoice and leave a note at checkout.

If requested, an invoice will be provided within 2 business days of your order being received.

Orders will not be shipped before payment is received.

RETURNS AND EXCHANGES

In the case of wrong or damaged goods we must be notified within 2 business days of you receiving your order, and they must be returned to us within 7 business days to be exchanged. Returns or exchanges will not be permitted for change of mind or if products are not sold.

Cancellations will be permitted within 24 hours of placing your order, if it hasn't been shipped yet.

PROCESSING & SHIPPING

Orders will be shipped within 1 week, providing payment has been received.
Please note, at peak times processing times may be up to 2 weeks.

Shipping is based on item weight and will be displayed at checkout. Click and Collect is available from West Footscray, Melbourne. Please wait for your 'order ready for pickup' email before coming in.

Australia Post is used to ship all orders.